Refund Policy

Last Updated: 06/10/2024

At OneirosAI, we strive to ensure that our users are satisfied with their experience. However, we understand that there may be situations where a refund is necessary. This Refund Policy outlines the conditions under which refunds are processed for credits purchased on our platform.

1. Refund Eligibility

Refunds are available for the remaining credits in a user's account, minus a $0.50 payment gateway fee. Refunds will be processed based on the method of purchase, including any promotional codes or discounts applied at the time of purchase. The minimum amount of credits eligible for a refund is 100 credits.

2. Refund Process

To request a refund, users must contact our customer support team at [contact us]. Please provide the following information in your request:

  • Your account email address
  • The number of remaining credits (minimum 100 credits)
  • Proof of purchase (e.g., receipt, transaction ID)

3. Calculation of Refund Amount

The refund amount will be calculated based on the remaining credits in your account at the time of the refund request. The calculation will be as follows:

  • Remaining Credits: The total number of unused credits in your account (minimum 100 credits).
  • Payment Gateway Fee: A $0.50 fee will be deducted from the refund amount to cover payment processing costs.

4. Refund Example

If you have 120 remaining credits and you request a refund, the calculation will be as follows:

  • Total Remaining Credits: 120
  • Payment Gateway Fee: $0.50
  • Refund Amount: (Value of 120 credits) - $0.50

5. Refund Conditions

  • Refunds will be issued only for unused credits.
  • Refunds will not be issued for daily free credits or gift credits.
  • The refund amount will be based on the purchase price of the credits, taking into account any promotional codes or discounts applied at the time of purchase.
  • The minimum amount of credits eligible for a refund is 100 credits.

6. Promotional Codes and Discounts

If you purchased credits using a promotional code or received a discount, the refund amount will be calculated based on the discounted price you paid. For example, if you purchased credits at a 20% discount, the refund will reflect the discounted price.

7. Contact Us

If you have any questions or need assistance with your refund request, please contact our customer support team at [contact us]. We are here to help and will respond to your inquiry as soon as possible.